Featurebase's pricing page describes a helpdesk and a feedback product in one subscription, priced by the seat. Relnotely publishes release notes, with a feedback board and a roadmap beside them, at one price.
This page is written by Relnotely. Everything stated here about Featurebase is taken from Featurebase's own pricing page, read on 22 September 2026. Prices and plans change; check theirs before deciding, and tell us if anything here is out of date.
What Featurebase's pricing page listed on 22 September 2026
- Free: 1 seat, with live chat, unlimited conversations, a unified inbox and ticketing, and feedback included. AI is listed as not supported on Free.
- Growth: $29 per seat a month, billed yearly, adding an AI agent, email support, advanced reporting, API, webhooks and integrations.
- Professional: $59 per seat a month, billed yearly, adding workflows, SLAs, Salesforce and HubSpot integrations, multilingual support and 20 free Lite seats.
- Enterprise: $99 per seat a month, billed yearly, adding a multi-brand workspace, SSO, custom admin roles and 50 free Lite seats.
- $0.49 per AI resolution on the paid plans, and unlimited end users on every plan.
- A startup programme described as 86% off for companies under two years old with fewer than six employees.
What Relnotely includes
One plan, $19 a month:
- Your changelog on your own domain, an in-app widget, and email to subscribers who confirm their address.
- A Feedback board where your users post ideas and vote on them, and a public Roadmap, on the same domain. Voters are never counted or capped.
- A page of its own for every entry, and an Atom feed.
- Import from a feed, a CSV or a
CHANGELOG.md. - No Relnotely badge, watermark or "powered by" link on your changelog, on any plan. By default our name is not on the page, in the feed or in the widget. Subscriber email goes out under your name, with your postal address and your privacy policy in the footer, from a sending address of ours, which is the one place in it our name appears. On the page, the one place it can appear is a line in the small print under the subscribe form, and only if you choose to say who delivers your emails.
- No third-party scripts on your changelog.
Writing is free and needs no card; publishing starts a 7-day trial. One login per account, and one changelog.
Side by side, as each pricing page listed on 22 September 2026
| Relnotely | Featurebase | |
|---|---|---|
| What it is | A changelog | A helpdesk and feedback suite in one subscription |
| Priced by | One changelog, flat | Seat |
| Free plan | None — writing is free, publishing is paid | Listed, with 1 seat |
| Entry paid price | $19/month | $29 per seat/month, billed yearly (Growth) |
| Live chat, inbox and ticketing | Not offered | Listed |
| Feedback collection | A board with voting and a roadmap | Listed, included on every plan |
| AI agent | Not offered | Listed from Growth, $0.49 per resolution |
| SSO | Not offered | Listed on Enterprise |
| Startup discount | None — one price for everyone | 86% off for those who qualify |
Rows are limited to what both pricing pages state.
Where Featurebase may suit you better
- You want support, feedback and updates under one roof, which is what their subscription is.
- You are a very early startup and qualify for the programme their page describes.
- You are one person and their free plan's single seat covers you.
- You need SSO, SLAs or CRM integrations, all listed on their higher plans.
Our view
Opinion, not a claim about Featurebase: per-seat pricing is fair for a tool a whole support team lives in all day. A changelog is written by one or two people a few times a month, and we think that is better sold at one flat price than by the seat, as a page on your own domain with no badge on it and nothing third-party loaded.
Moving from Featurebase
Relnotely imports product updates from an RSS or Atom feed, a CSV export or a CHANGELOG.md, keeping original dates and skipping duplicates, and nobody is emailed about imported entries. Previewing is free and needs no card.